Report a Problem

While visitors are in Laos, they are covered by Lao laws, which regulates registered companies including accommodation establishment, restaurants and bars, tour operators, travel agents, and transportation companies. We Are Lao members are all registered companies.

We Are Lao is very concerned about negative experiences visitors may have. However, as a media and marketing agency, We Are Lao has no legal authority to intervene in matters that arise between you and a service or product provider. If you have a complaint, you should attempt to resolve this matter directly with the enterprise.

If you are unable to resolve the matter with the tour operator or hotel, approach the district or provincial tourism office, tourism police, or visitor centre. If the matter is serious, contact the police.

Hotline Numbers 
Police                191
Tourist Police    192

Provincial Tourism Office Telephone Numbers. Country Code is 856

Attapeu	(036) 211 056
Bokeo	(084) 211 162
Bolikhamxay	(054) 212 667
Champasak	(031) 212 021
Houaphanh	(064) 312 567
Khammouane	(051) 212 512
Luang Namtha	(086) 312 047
Luang Prabang	(071) 212 487
Oudomxay	(081) 211 797
Phongsaly	(088) 210 098
Salavan	(034) 211 528
Savannakhet	(041) 212 755
Sayabouly	(030) 5180095
Sekong	(038) 211 361
Vientiane Capital	(021) 222 971
Vientiane Province	(023) 211 629
Xaysomboun	(026) 210 030
Xieng Khouang	(061) 312 217