Crowne Plaza Takes Covid-19 Action


by Bernie Rosenbloom

The Crowne Plaza, Vientiane has taken even stronger measures than those already in place to protect guests and staff after an employee tested positive for Covid-19 on 24 March.

“I have been in contact and working closely with the Ministry of Health to minimize any further risk, and we provided them with all the information necessary,” said the hotel’s General Manager Patria Puyat.

“All staff who have had contact with the individual were quarantined immediately after their colleague alerted us that he had flu-like symptoms,” she said.

The hotel had already put in place precautionary measures, including increasing frequency of cleaning both public and back of the house areas.

“We are now taking extra steps to make sure that all public areas are cleaned and sanitized multiple times during the day,” Ms Puyat said. “The hotel continues to work with our colleagues to be extra diligent with cleanliness and hygiene.”

She stressed that the health and wellbeing of the hotel’s guests and colleagues take top priority. “Our (Crowne Plaza) hotels have prepared policies, procedures and preventive measures to minimise the risk, as well as taken actions in the event of an occurrence at the hotel such as this,” Ms Puyat.

She noted this is a very difficult time for the hotel, and really appreciates the thoughts and concerns coming from locals as well as guests.